Xfinity is notifying customers of a “data security incident” it says resulted in the theft of customer information, including usernames, passwords, contact information, and more. In a notice on Monday, Xfinity says “there was unauthorized access” to its systems from October 16th to October 19th, 2023.

Xfinity traces the breach to a security vulnerability disclosed by cloud computing company Citrix, which began alerting customers of a flaw in software Xfinity and other companies use on October 10th. While Xfinity says it patched the security hole, it later uncovered suspicious activity on its internal systems “that was concluded to be a result of this vulnerability.”

The hack resulted in the theft of customer usernames and hashed passwords, according to Xfinity’s notice. Meanwhile, “some customers” may have had their names, contact information, last four digits of their social security numbers, dates of birth, and / or secret questions and answers exposed. Xfinity has notified federal law enforcement about the incident and says “data analysis is continuing.”

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